Frequently Asked Questions

Dexter Dispatch is a comprehensive truck dispatching service that connects carriers with shippers, helping truck drivers find profitable loads and manage their operations efficiently. We handle all aspects of load booking, documentation, and logistics coordination so you can focus on driving.

Once you sign up with Dexter Dispatch, our experienced dispatchers work around the clock to find the best-paying loads for your truck. We negotiate rates, handle paperwork, track your shipments, and ensure you get paid on time. You simply drive, and we handle everything else.

We dispatch all types of commercial trucks including dry vans, refrigerated trailers (reefers), flatbeds, step decks, power only, box trucks, and specialized equipment. Whether you're an owner-operator or managing a fleet, we can help optimize your operations.

Yes, you need to have your own MC authority to work with our dispatch services. We work with independent owner-operators and small fleet owners who have their own operating authority and insurance. If you don't have your authority yet, we can guide you through the process of obtaining it.

Our comprehensive dispatch service includes load search and booking, rate negotiation, route planning, paperwork management, IFTA reporting assistance, compliance support, 24/7 dispatcher availability, invoicing and payment follow-up, and dedicated support for any issues that arise on the road.

Yes! We understand that trucking doesn't follow a 9-to-5 schedule. Our dispatch team is available 24/7 to assist you with any urgent matters, load updates, or issues you might encounter while on the road. You'll never be without support when you need it.

We utilize multiple load boards including DAT, Truckstop.com, and direct broker relationships to find the highest-paying loads that match your equipment type, preferred routes, and schedule. Our experienced dispatchers monitor the market continuously to secure the best opportunities for you.

Absolutely! You always have the final say on which loads you accept. We present you with the best available options based on your preferences, and you decide which ones work best for you. We respect your autonomy as an owner-operator while providing expert guidance to maximize your profits.

We charge a competitive percentage of your gross revenue per load, typically ranging from 5% to 7% depending on your service package and volume. There are no hidden fees, no setup costs, and no monthly minimums. You only pay when you're making money. Contact us for a customized quote based on your specific needs.

Our dispatch fee is deducted only after you receive payment for your delivered load. This means we're invested in your success - we only get paid when you get paid. This aligns our interests and ensures we're always working to get you the best rates and fastest payment terms.

We offer flexible arrangements with no long-term contracts required. While we do have standard service agreements that outline our working relationship, you're free to discontinue services with proper notice if our service doesn't meet your expectations. We believe in earning your business through quality service, not binding contracts.

Payment is made directly from the broker or shipper to you according to their payment terms, typically within 30 days. We handle all the paperwork, invoicing, and follow-up to ensure timely payment. We can also help you set up factoring services if you prefer to receive payment within 24-48 hours for a small fee.

You'll need a reliable truck in good working condition, current commercial insurance (minimum $1M liability and cargo insurance), valid MC authority, a smartphone or device for communication and ELD compliance, and copies of all your licenses and permits. We'll provide a complete checklist during onboarding to ensure you have everything needed.

Yes, we provide access to our dispatch management platform where you can view available loads, track your current shipments, access your documents, communicate with dispatchers, and monitor your earnings. The platform is accessible via web browser and mobile app, making it easy to stay connected wherever you are.

We use GPS tracking and regular check-ins to monitor your loads in real-time. You'll receive pickup and delivery confirmations, and we handle all communication with brokers regarding load status. If any issues arise during transit, we're immediately available to assist and find solutions to keep you on schedule.

Our team is trained to handle any issues that may arise, from mechanical breakdowns to delivery delays or damaged freight. We communicate with all parties involved, help arrange alternatives when needed, and protect your interests throughout the resolution process. With 24/7 support, you're never alone when problems occur.

Getting started is simple! Fill out our online registration form, submit your required documents (MC authority, insurance certificates, W9), and complete a brief onboarding call with our team. Once approved, which typically takes 24-48 hours, you can start receiving load offers immediately. Contact our team for personalized assistance throughout the signup process.

Our streamlined onboarding process usually takes 1-2 business days from application submission to your first load. This includes document verification, account setup, and orientation. We prioritize quick turnaround times because we understand that every day without loads is lost revenue for you.

Absolutely! Whether you have one truck or an entire fleet, we can accommodate your needs. Our fleet management services allow you to track and manage multiple trucks from a single dashboard. We offer volume discounts for fleet owners, making our services even more cost-effective as you scale.

You can reach us 24/7 through multiple channels: phone support, email, live chat on our website, or through our mobile app messaging system. Each driver is also assigned a dedicated dispatcher who becomes familiar with your preferences and working style. We're always just a call or message away whenever you need us.